FAQs
What is considered volunteering for Tweed Shire Council?
A Council Volunteer is someone who offers their time freely and without coercion, at no direct financial cost to them, for community benefit. They serve in designated volunteer positions for the Council and are directed by authorised Council staff.
Volunteering is defined as time willingly given for the common good without financial gain.
What is the difference between a Council volunteer and an Associated volunteer?
A Council Volunteer is directly engaged with and directed by Tweed Shire Council.
An Associated volunteer is engaged by an external entity but provides services on Council land or property. For example, a volunteer working with a Landcare group on Council property would be considered an Associated volunteer.
Who is covered by the Volunteer Management Policy?
This policy applies to all registered Council Volunteers, individuals applying to volunteer, those volunteering in Council-coordinated activities, and Associated Volunteers working on Council land/property. It also covers Council employees volunteering for Council-related activities outside of work hours.
Who is not covered by this policy?
The policy does not apply to members of advisory committees, Associated volunteers not working on Council property, secondary or tertiary students on work experience, individuals fulfilling social security benefit obligations, Councillors, Council employees volunteering with external organisations as part of their work, or representatives of external organisations working with the Council as paid employees.
What are the responsibilities of a Council volunteer?
Volunteers must understand and comply with Council policies and procedures, participate in required training, work under the direction of their supervisor, prioritise safety, report any incidents or risks, and respect confidentiality agreements.
What support and benefits can a Council Volunteer expect?
Council provides induction and training, a safe work environment, recognition for contributions, reimbursement for pre-approved expenses, and access to problem resolution and grievance procedures.
What happens if there is a breach of the Volunteer Agreement?
Breaches of the Volunteer Agreement are managed based on severity. Minor infractions are addressed through discussions and feedback. Serious breaches may involve formal investigations and could result in suspension or termination of the volunteer role. Volunteers have the right to be informed of allegations, provide their perspective, and appeal decisions.
How are confidentiality and privacy maintained for Council Volunteers?
The Council adheres to privacy laws and its own privacy policies. Volunteer information is collected, stored, and used solely for managing participation and fulfilling legal obligations. Information is not disclosed to third parties without consent, except when required by law. Volunteers have the right to access and update their personal information held by the Council.