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  • Customers encouraged to call or use online services

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    Council has not closed its customer service offices at Tweed Heads or Murwillumbah at this stage due to the impact of coronavirus. However, for the general safety of our employees and customers, Council is encouraging people to make contact via phone on (02) 6670 2400 or use Council’s wide range of online services rather than attending in person.

    In addition to measures to protect Council employees, some of the ways it is providing safer physical spaces for Council customers include:

    • additional cleaning of surfaces in Council customer spaces

    • take-home/single use pens

    • providing hand sanitiser and cleaning instructions

    • cleaning of all EFTPOS machines after each transaction.

    For more information call Council on (02) 6670 2400 or go to www.tweed.nsw.gov.au

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  • Tweed Shire Council taking steps to keep community and staff safe

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    As the global situation with Coronavirus (COVID-19) continues to develop, Tweed Shire Council is taking all necessary precautions to keep the community and staff safe.

    Mayor of Tweed Katie Milne said Council was closely following advice from federal and state health authorities.

    "To ensure that Council is prepared and able to respond quickly to the progress of the virus within the workplace and the local community, we have established a planning group with members from across the organisation, which first met on Monday," Councillor Milne said.

    "Apart from measures to keep our staff safe, we have taken a number of steps to assist safety in the community."

    These include:
    • Posters in public spaces to provide support and advice on hand washing as well as directions to relevant government websites for more information.
    • Additional soap in some high-traffic public toilet blocks.
    • A link to the NSW Health website from Council's website www.tweed.nsw.gov.au
    • Links for further information on the Emergency Dashboard https://emergency.tweed.nsw.gov.au/
    • Advising the Tweed community of relevant updates on Coronavirus through media releases, social media, the Tweed Link and Council's website
    • Some Council-run events may be postponed. Search 'Tweed Shire Council' on Eventbrite for updates.
    "We are also taking actions to focus on the health of our community when they visit our offices, including: additional cleaning with appropriate products at customer service counters; hand sanitisers at public entry points at our facilities; and advising members of the community where to find helpful information when they phone Council whether during the day or when contacting our after-hours service," she said.

    Businesses, schools and aged care facilities who have concerns about what the Coronavirus means for them can find specific information and resources for each sector at
    "One of the key recommendations from health officials is that people maintain good hygiene practices, with 20 to 30 seconds of warm soapy hand washing regularly. Self-isolate when unwell and if concerned, seek medical advice," Councillor Milne said.

    "It's also a good idea to reconsider how we greet people, using others ways to say hello rather than shaking hands.
    "Overall, the best advice we can give our local community is to stay up to date with information from credible health and government authorities."

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