Be Our Best Resident Survey

Tweed Shire Council has been ranked as an above average performer after receiving the results of the 2019 ‘Be Our Best’ Resident Survey.

The statistically representative survey - conducted by Independent research consultants, Micromex - was designed to understand the community’s priorities and gauge their satisfaction in relation to Council activities, services, and facilities.

97 per cent of residents surveyed rate their overall quality of life on the Tweed as good to excellent, greater than the regional benchmarks for other NSW local government areas. Residents most valued the Tweed's natural environment, open spaces, climate and beaches.

Residents identified the greatest priorities for the next 10 years as:
- maintaining and upgrading the local road network
- managing population growth and development
- ensuring there are adequate resources and facilities (including sufficient water) to cater for growth.

The survey results showed that 87 per cent of residents surveyed were satisfied with the overall performance of Council over the last 12 months, with 9 per cent very satisfied, 43 per cent satisfied, 35 per cent somewhat satisfied.

The survey identified areas for improvement and Council will work over the coming months to better understand the feedback, plan and implement actions that will help us be better tomorrow than we are today.

Council will next conduct this survey in 2021.

About the survey

The survey was conducted by Micromex Research and Consulting in August 2019. Micromex interviewed 402 residents from across 65 local suburbs in urban, coastal and rural areas of the Tweed via telephone and weighted the sample by age and gender to reflect the 2016 ABS Census data for the Tweed Shire.

Ninety per cent of respondents were selected by a random computer based process using the electronic White Pages and SamplePages. The final ten per cent of respondents were recruited via face-to-face intercept at a number of locations around the Tweed including Tweed City Shopping Centre, Sunnyside Shopping Centre Murwillumbah, Arkinstall Park/Sporting complexes, Kingscliff Shopping Village and Pottsville IGA.